Fast and professional solutions

We take fast and professional action towards the very few complaints that we receive.

At Royal Greenland we receive very few complaints and the few we do receive are taken very seriously, whether it is about the safety, legal or quality fault. We have a very clear policy regarding reclamation for our products. All reclamations are taken seriously and followed up quickly and professionally. All reclamations – whether coming from consumers or customers – are recorded and action is taken. A plan is drawn up for the best and fastest solution to solve the problem. In all cases, regulations, food safety and our customers' needs are always respected.

Internal reclamation is a complaint from one factory to another

 No matter how small an error and when found by our self, corrective action must be taken to ensure that the same error is not made again. Dialogue is initiated with the department responsible and a clear plan is established to solve the issue and avoid similar errors in the future.

External reclamation

In the event of reclamation from someone outside Royal Greenland a special complaint procedure is started. The seriousness is validated and the action is planned accordingly.

If someone wishes to make reclamation, this can be done by writing to the address on the product package or by contacting the local sales office.